Advantage Business Computer Systems, Inc. : Accounting Software Computer Systems for the Lumber and Building Materials Industry

ADVANTAGE BUSINESS COMPUTER SYSTEMS, INC

With the Advantage System, maintenance functions are made simple. Menu options have been written within the software to allow error-free keystrokes. No more typing in system commands or complicated scripts. Selecting the correct menu option often makes maintenance as simple as pressing the [Enter] key.

A utility menu, such as the one shown below, leads the user to submenus. The submenus perform varied functions, such as:

Unlocking terminals
View who is logged on the system
Perform daily or monthly backups
Change the system date and time
Print ABCS training documents
Stop or restart the printer spool
Take the system down
Perform monthly boot-and-root procedure
Read update tapes into place
View drive space

II. Developing software features that allow our users to maintain their system simply and worry-free is the goal of the Advantage System. For more difficult problem solving, the utility menu has advanced options. These options are to be used as instructed by a software technician.

III. The development of our training videos will include tapes for hardware maintenance and problem solving. Changing equipment components, cleaning equipment, reprogramming equipment, etc. will be available on training video tapes for self help options.

HARDWARE SUPPORT OPTIONS

There are two options available for hardware support through Advantage Systems.

Option #1 -- Pay As You Go

Averaging one on-site service call per 3 1/2 years, the "pay as you go" policy offers the more affordable option for most businesses. When needed, call the Advantage Hardware Department to walk you through basic hardware issues over the telephone. Service response time is the same with or without a contract. In the rare instances when a "live body" is needed to resolve the issue, you would have a choice whether to hire a local technician or proceed with an Advantage technician.

Option #2 -- Annual Hardware Support Contract

Customized hardware support contracts are available from Advantage Systems, for businesses that prefer routine servicing and/or emergency on-site support.